Business Mentoring Matters

When Mentorship Programs Fail Due to Poor Support

Posted on Tue, Nov, 04, 2014

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mentoring program supportI am frequently asked “What are the most common reasons mentorship programs fail?”

There are four main reasons mentorship programs fail:

  1. Design
  2. Matching
  3. Training
  4. Support

This is the fourth in a series of four blog posts.

In this post, we will focus on support as a common reason mentorship programs fail.

In the final post of our series, we are covering the issue of ongoing support of mentoring pairs. There are some organizations that create a mentoring program and match people—and that’s as far as they go. This limited amount of involvement is mentoring “lite” and likely to get poor results.

For a mentoring relationship to be successful, there has to be someone that the pairs can go to in order to resolve issues. This would be the Mentoring Program Manager (MPM), an internal person who has other duties within the organization—most often human resources, training and development or diversity.

"A good mentoring program needs a Mentoring Program Manager to make pairs accountable."
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When setting up a professional mentoring program, the MPM specifies how often mentoring pairs should meet and what they should work on. The MPM is responsible for checking in with the pairs monthly/quarterly to verify whether or not they are meeting as well as checking in on the quality of their meetings.

This expected check-in motivates the pairs to accomplish their goals of the program. Supporting the pairs need not take a long time depending on the number of pairs a program has. In a traditional one-year mentoring program of twenty, the MPM may spend 3-5 hours a month monitoring pairs. Typically, 10-15% of pairs will need more support than the others.

In practice, the first three months is the most critical time period for the pairs to gel and to work effectively. If that has not happened within three months, that pair should be dissolved. If the pair has clicked, then they are not likely to need the MPM much throughout the rest of the program. The fact that the MPM is there and available allows them to be more comfortable within the program. In today’s mentoring profession, there are now companies that will actually manage programs for you, that will act as MPM externally. Whether you have an internal or external MPM, it is critical to have one.  

 

We offer an awesome MPM Certification online course. Learn more by clicking the button below.

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Tags: Mentoring Program Manager