Business Mentoring Matters

5 Things Great Mentors Do

Posted on Wed, May, 09, 2012

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Quick!! Off the top of your head, what do you think are 5 Things GREAT Mentors Do?.......

........Not so easy to come up with 5 that quickly is it? You may have come up with words like patience, understanding, time, commitment, flexibility.... The important thing to know is that there is no one hard-fast set of standards in mentoring. What works for one mentoring relationship may not work for another. 

Jay Steinfeld, Founder and CEO of recently wrote an article for titled 5 Things Great Mentors Do. In the article, Steinfeld calls out 5 attributes he brings to his company and ways in which he strives to be a great mentor. Steinfeld has a great handle on mentoring his entire company, and on setting a standard for his employees to follow in his mentoring footsteps. Check out what Steinfeld says are the 5 Things Great Mentors Do:

1. Mentor the entire company.

I host weekly 15-minute sessions called "SayJay" where I, well, say things to our entire team of 130+ employees.  Things like updating people on company business, calling out top performers, asking for feedback on recent projects, and sharing ways that I, personally, work to help achieve our company values. They are fast, fun, and meant to keep the whole team informed about where the company is headed—and fully invested in that direction. They are a blast and infinitely valuable to our business.

2. Open door, open mind.

How many bosses claim to have an open-door policy? I have one, but I find it works best if I keep an "open-mind" policy, too. It took some time for me to realize that my employees often have better ideas than I do. But now that I do, I'm passionately committed to growing my team as leaders and idea generators. My open door is one of my favorite impromptu mentorship tools.

3. Set the tone for your managers.

I meet monthly with my direct reports to discuss their needs, concerns, and big projects in the queue. In advance of the meeting, they send me their agenda so I can think about how I can help. We then can dive into a one-on-one session about leadership, priorities, and anything in the big picture that one of us might be overlooking. Even better, they carry this idea forward to their own teams, too. This creates layers of mentors throughout the company that empower everyone to grow and share with one another in ways I could never anticipate.

4. Ask questions. Don't give answers.

When you're a mentor, it's tempting to wax philosophical and share old war stories of business days gone by.  But remember your goal: to prepare your mentee to tackle future challenges with his or her own brain. When discussing past challenges or trip-ups, ask open-ended questions, helping your mentee to make the connections that will solve future problems. Mentor yourself out of a mentorship, so your colleagues will grow and stand on their own.

5. Make mentorship part of your company's DNA.

One of our core values (maybe yours, too) is "Improve Continuously." It's not just a phrase on a business card: It's a constant activity that we consciously engage in. When you make personal growth everyone's job, leaders will emerge, connect with their teammates, assist new recruits and help your business grow. 


It is refreshing to see a CEO that believes so whole-heartedly in the importance of mentoring. Way to go, Jay Steinfeld!

We would love to hear what role mentoring has in your organization. Does your organization have a mentoring program in place? Does your CEO take the time to mentor employees? Is it done similarly to the way Steinfeld does it at Or in another way? Feel free to leave comments below. 

For more information on business mentoring, download our FREE white paper: 5 Ways Mentoring Can Help Your Company.

Tags: Business Mentoring Articles & News, Talent Development and Retention