People are busy with their day-to-day jobs. Which is why if Bob's manager makes this suggestion to Bob—"It would be nice if you shared how to do This Important Task with Jane, John, and Terry"—Bob might do it. Or he might not. After all, it was merely a suggestion. Besides, Bob has This Important Task covered. And Jane, John, and Terry know that.
But here's the thing: let's say Bob gets hit by a bus. Too brutal? Fine. Let's say Bob gets sick—so sick that he can't talk on the phone for more than five seconds before, well, you know.
And now let's say that This Important Task needs to be done. Like, TODAY. It can't wait just because Bob is sick.
What happens?Read More